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Noticeboard

Dispensary Closure


Please be aware that the Dispensary will be closed on the 8th August 2018 from 10:30am - 11:30am. We apologise for any inconvenience that this may cause.

Complaints and Comments

Complaints and Comments

 

What we mean by Complaints and Comments

From time to time you may have concerns or feedback in relation to your own care, the care of others, or any of the services provided by North Brink Practice. For example, feedback may include:




      • Reasons why you are not happy with the care or services you have receive

      • Suggestions as to how we might improve

      • Compliments that you wish to pass on to our staff




What to do first

It is usually best that feedback is received by the individual most directly involved in delivering your care. In most cases, this individual is best placed to make amends or immediate improvements.

If you are not happy with the outcome

You may ask to speak to a member of the Practice management team – either the manager responsible for the care you have received or the Practice Manager who will investigate your concerns or suggestions.

Another option you can take

As an alternative, we can provide you with contact details for the complaints management team at NHS England who will investigate the complaint on your behalf. You may wish to go direct to NHS England in the first instance who will seek permission from you to share the details of the complaint with the Practice. NHS England may be contacted:

By post:

NHS England                                                    By telephone: 0300 311 22 33

PO Box 16738

Redditch                                                           By email: england.contactus@nhs.net  

B97 9PT

Note: If you wish to make a complaint you can do this with either the Practice or NHS England, but not both

If you are still not satisfied

If you consider the Practice or NHS England has not resolved your complaint, you have the right to complain to the Parliamentary and Health Service Ombudsman and can be contacted:

By post:

Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London SW1P 4QP

By telephone: 0345 015 4033

By email: phso.enquiries@ombudsman.org.uk

The Ombudsman will insist that North Brink Practice or NHS England have had the opportunity to fully deal with your complaint before they get involved.

If you need any support or assistance in pursuing your complaint, you may wish to contact NHS Complaints Advocac, Voice Ability, 27 London Road, Peterborough, PE2 8AN. Tel - 0300 222 5704; Text - 07860 018481; Email - tvcp@voiceability.org. 



 
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