Compliments & Concerns
From time to time you may have feedback or concerns in relation to your own care, the care of others, or any of the services provided by North Brink Practice. For example, feedback may include:
1. Compliments that you wish to pass on to our staff.
2. Suggestions as to how we might improve.
3. Reasons why you are not happy with the care or services you have received.
It is usually best that feedback is received by the individual most directly involved in delivering your care. In most cases, this individual is best placed to make amends or immediate improvements.
If you are unhappy with the outcome then you may ask to speak to a member of the practice management team; either the manager responsible for the care you have received or the practice manager who will investigate your concerns or suggestions.
As an alternative, you can contact the complaints management team at NHS England who will investigate any concerns on your behalf. You may wish to go direct to NHS England in the first instance who will seek permission from you to share the details of your concerns with the practice.
Postal Address:
NHS England
PO Box 16738
Redditch
B97 9PT
Telephone Number: 0300 311 22 33
Email Address: england.contactus@nhs.net
If you are still not satisfied then you have the right to complain to the Parliamentary and Health Service Ombudsman.
Postal Address:
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Telephone Number: 0345 015 4033
Email Address: phso.enquiries@ombudsman.org.uk
The Ombudsman will insist that North Brink Practice or NHS England have had the opportunity to fully deal with your complaint before they get involved.
New Triage System - 17th Jan 2022
From the 17th January 2022, North Brink Practice will be implementing Klinik, a new triage system that will help us better manage our patient’s needs and the increasing demand on primary care. Using this new system, we can guarantee that our appointments are prioritised to those patients that require them whilst ensuring that adequate advice and support is given to those patients with minor ailments and conditions.
For further information please click on the button below.