Compliments & Concerns
From time to time you may have feedback or concerns in relation to your own care, the care of others, or any of the services provided by North Brink Practice. For example, feedback may include:
1. Compliments that you wish to pass on to our staff.
2. Suggestions as to how we might improve.
3. Reasons why you are not happy with the care or services you have received.
It is usually best that feedback is received by the individual most directly involved in delivering your care. In most cases, this individual is best placed to make amends or immediate improvements.
If you are unhappy with the outcome then you may ask to speak to a member of the practice management team; either the manager responsible for the care you have received or the Practice Manager who will investigate your concerns or suggestions.
Postal Address:
Practice Manager
North Brink Practice
7 North Brink
Wisbech
PE13 1JU
Telephone Number: 01945 660460
Email Address: secretaries.northbrink@nhs.net
As an alternative, you can contact the complaints management team at NHS England who will investigate any concerns on your behalf. You may wish to go direct to NHS England in the first instance who will seek permission from you to share the details of your concerns with the practice.
Postal Address:
NHS England
PO Box 16738
Redditch
B97 9PT
Telephone Number: 0300 311 22 33
Email Address: england.contactus@nhs.net
If you are still not satisfied then you have the right to complain to the Parliamentary and Health Service Ombudsman.
Postal Address:
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Telephone Number: 0345 015 4033
Email Address: phso.enquiries@ombudsman.org.uk
The Ombudsman will insist that North Brink Practice or NHS England have had the opportunity to fully deal with your complaint before they get involved.
COVID-19 Booster & Flu Vaccinations
We are now booking patients in for the autumn COVID-19 booster and flu vaccination. SMS invitations will be sent out daily with a link allowing patients to book an appointment online. Alternatively, you can call us on 01945 660460 or visit us at reception to book an appointment.
This will be a single appointment where you will receive both vaccinations if you are eligible.
We have also recently uploaded our September newsletter, focusing on the NHS app and online medical record access. To read it, please click on the button below.