From time to time you may have feedback or concerns in relation to your own care, the care of others, or any of the services provided by North Brink Practice. For example, feedback may include:
1. Compliments that you wish to pass on to our staff.
2. Suggestions as to how we might improve.
3. Reasons why you are not happy with the care or services you have received.
It is usually best that feedback is received by the individual most directly involved in delivering your care. In most cases, this individual is best placed to make amends or immediate improvements.
If you are unhappy with the outcome then you may ask to speak to a member of the practice management team; either the manager responsible for the care you have received or the Practice Manager who will investigate your concerns or suggestions.
North Brink Practice
7 North Brink
Telephone Number: 01945 660460
Email Address: firstname.lastname@example.org
As an alternative, you can contact the complaints management team at NHS England who will investigate any concerns on your behalf. You may wish to go direct to NHS England in the first instance who will seek permission from you to share the details of your concerns with the practice.
PO Box 16738
Telephone Number: 0300 311 22 33
Email Address: email@example.com
If you are still not satisfied then you have the right to complain to the Parliamentary and Health Service Ombudsman.
Parliamentary and Health Service Ombudsman
Telephone Number: 0345 015 4033
Email Address: firstname.lastname@example.org
The Ombudsman will insist that North Brink Practice or NHS England have had the opportunity to fully deal with your complaint before they get involved.
Please be advised that we currently have a number of staff that are self isolating due to COVID-19. Therefore, can we please ask that all patients defer any non urgent queries to a more appropriate time. If your query cannot be deferred then please can you submit your request online through our website rather than calling us.