Klinik Triage System

From the 17th January 2022, North Brink Practice will be implementing Klinik, a new triage system that will help us better manage our patient's needs and the increasing demand on primary care. Traditional GP based appointment systems are no longer able to meet patient demand and therefore alternative ways of working are needed.

Using this new system we can guarantee that our on-the-day acute appointments are prioritised to those patients that require them whilst ensuring that adequate advice and support is given to those patients with minor ailments and conditions. Additionally, this new system will allow us to treat more patients on a daily basis. 

How to submit a triage request

With this new system, patients will no longer be able to book an acute appointment on a first come, first serve basis. To submit a triage request, please click on the button to the right, to be redirected to our online triage form. It is quick and easy to complete and allows you to put your request in without the need to call us. The form will require you to answer some questions to ensure that we have all of the information that we need to safely and effectively triage you. Alternatively, if you do not have access to the internet then please call us on 01945 660460 and press option 2 to be directed to one of our call centre operatives. You can also visit us and speak to one of our receptionists.

Please note, that you can submit a triage request from 8am up until we are fully booked. Should an appointment be needed following a triage request, then these will be available throughout the day.

How your request will be processed

As soon as you have submitted your triage request, it will be sent through to our clinical team comprising of GPs, nurse practitioners and nurses. Together, they will triage you using a combination of the information that you have provided and your medical records. Once a decision has been made, a member of our patient services team will contact you (either by phone or SMS) to inform you of the outcome. 

The outcome of your request may vary depending on a number of factors and may range from an on-the-day appointment, to a prescription or a blood test. Alternatively you may be referred on to an external service if clinically appropriate, such as accident & emergency (if it is an emergency), minor injuries, a local pharmacy or a physiotherapist. 

This is to ensure that we are providing the right care at the right time, and prioritising our appointments to those who clinically need them whilst ensuring that our patients are treated safely and effectively.